Warranty & Terms
One Year Warranty Policy – Read Carefully
Titanium Trailers & Accessories warrants their trailers/trays/canopies for a period of 12 months to the original purchaser of the trailer/tray/canopy (whose details are recorded by Titanium Trailers & Accessories) only. Commercial/Hire use is 3 months and good will for balance of 12 months on case by case. Third party products will have their own warranty terms and conditions which will be advised to us and followed, if you would like to know individual warranty please request in writing.
We do not cover any person to whom a trailer is transferred. Exercise of any of the warranties is subject to delivery of the trailer to Titanium Trailers & Accessories together with proof of purchase and the date of purchase (as to which Titanium Trailers & Accessories records shall be conclusive in the case of disagreement). Trailers / Canopies are for on road use only (not off road use) exception is trailers with independent suspension
Owners responsibility:
Check bearings, brakes, brake controllers, suspensions including bolting, breakaway systems before each use of the trailer, during use and every 150 kms there after when in use. (see below more details)
Check all lights are working prior to towing and ensure the load is 60% front / 40% back at a minimum, ensure correct ball weight and weight distribution over the trailer for safe towing
Trailer / Canopy / Tray warranty is return to our location (Factory in Townsville), freight and transport to and from is at your cost
Having your own comprehensive insurance is the responsibility of you the owner and not the responsibility of Titanium Trailers to arrange, offer or have in place for you (the owner) not limited to transit insurance for goods while on transport or freight
This warranty does not extend to any trailer which is found to have been used for any purpose other than that for which it was manufactured, which is found to be overloaded, which is altered or modified in any way, or which malfunctions due to prior damage, unreasonable use or failure to provide reasonable and necessary maintenance. Warranty is only valid for on road use on sealed roads. This warranty does not cover the cosmetic appearance or rust of any surface of the trailer or its components. The Trailer must not have been altered in any way or operated outside the limits of the design specifications. Overloading and incorrect loading will void all warranties. The trailer must not have been damaged by neglect, accident, improper use or used for competitive purposes. This warranty does not cover any consequential expenses beyond the warranty repair of the trailer itself e.g. Freighting, loss of work. Titanium Trailers & Accessories shall not be liable for consequential loss of any kind arising out of the supply or operation of the trailer.
Any work agreed to be repaired by Titanium Trailers & Accessories will be done ex factory in Townsville, and freighting costs to and from the factory will be the purchaser’s responsibility. The warranty does not cover items replaced during normal service & maintenance operations & which are subject to wear.
This warranty excludes brakes, brake fittings, axles, wheel bearings, seals, tyres & rims, u bolts, and LED electrical fittings, the surface finish of painted, galvanised or powder coated surfaces & jockey wheels, canvas & zippers. All these items are subject to wear & tear & outside influences & require maintenance and upkeep from the owner/operator.
This warranty does not cover wear and tear or cosmetic changes to brake pads, winch cables, tyres, and winch straps.
Vinyl Covers – Zips & Mould are excluded from warranty, all other aspects are covered for a 12 months period if installed by Titanium Trailers. If installed by yourself or someone else, warranty may be voided as incorrect installation can cause stretching, tearing and undue pressures on the cover.
This warranty does not cover parts or equipment not manufactured by The Titanium Trailers & Accessories, as these items are warrantied by their manufacturers. Contact to the manufacturers of these parts is the responsibility of the purchaser.
All warranties & conditions implied under the Trade Practices Act, including as to one of merchantable quality, are not excluded by this warranty except that Titanium Trailers & Accessories limits its liability for breach to:
(a) the replacement of the trailer or products; or
(b) the repair of the trailer or products, at Titanium Trailers & Accessories option with all freighting costs to be the purchaser’s responsibility.
This warranty is in lieu of any and all warranties expressed or implied, conferred by statute or otherwise and is the only warranty given by Titanium Trailers & Accessories on the trailer or any part thereof. Any warranties under the Sale Of Goods Act are expressly excluded.
Paint applied to any product including trailers is not covered by warranty. Fading & oxidization from UV rays may occur to painted surfaces. Oxidation & rust has the potential to bubble paint/galvanizing surface finish. Surface contaminates could cause oxidization if not removed from the trailer. Care needs to be taken around painted surfaces to prevent damage from thinners, fuels or other outside influences. Scratches in paint causing marks or rust are fair wear and tear which is not included in warranty
This warranty will be negated by and Titanium Trailers & Accessories will not bear any responsibility for any warranty procedure or charge carried out without written authorization by Titanium Trailers & Accessories.
Canopies / Trays / Toolboxes has a 12 month Warranty / 3 months commerical. Any external holes drilled will not be covered by warranty, rubber seals are not covers by warranty, fair wear tear applies as above, any modifications or prior repair work not made by us can void warranty. Gas Structs are covered for 6 months, This warranty does not apply to defects or faults caused by misuse or abuse, accident, incorrect or improper installation, extreme weather, modification or lack of proper maintenance, If a fault or defect arises during the product warranty period, the product needs to be returned to Titanium Trailers in Townsville with original proof of purchases. Manufacturing of the canopies are not guaranteed to have perfect tolerances around doors. Off-road/corrugated use is not covered by Warranty, Titanium will be not responsible for any expenses related to this return. If the product is examined and deemed to be faulty or defective due to material or workmanship, Oxidization, Condensation or visible marks internally or externally are not covered by warranty, The owners responsibility to check and make sure all seals are working correctly and sealed from water leakage.
**Flat Finished products we can not guarantee there is no marks or scratches on the canopies, under tray boxes and dog boxes, there is not price difference for this reason. Dog Boxes will require a hole drilled or cover to be installed to be waterproof.
Modifications to Canopies or Trays need prior approval non excluding installation of spare wheels, canopies, jerry cans, roof top tents, awnings or any other modification that will needs to have adequate supports provided by Titanium Trailers or advised in writing of requirements to safely install.
Tray Fitting: Any sensors for parking are not reinstalled, Camera will be remounted, Any blind spot sensors moved will incur charge, some cases the rear bar will stay on for sensors to work. You are responsible any costs or requirements for calibration or error codes after the tray is installed
Titanium will in first instance repair the product if valid claim is approved, if an exchange the product is decided as the best solution by Titanium, Titanium will pick a similar condition or performance at its own discretion as a replacement
Powder coating is not covered by warranty as this is completed by a third party, any warranty work that needs to be completed by Titanium on anything internal or external that requires powder coating to be completed again, is at the owners cost, this will be discussed prior to any works being preformed
There shall be no implied or actual warranty with respect to the manufacture of, merchantability, or fitness for a particular purpose of any Titanium Trailers & Accessories trailers and Titanium Trailers & Accessories shall not be liable for any transportation charges, or for any direct, special, incidental, consequential (including loss of profit) or other loss or damage whether based in contract, tort, or arising from breach of any warranty or otherwise provided that Titanium Trailers & Accessories acknowledges that this warranty does not exclude or limit the application of any provision of any statute (including the Trade Practices Act) where to do so would contravene that Statute or cause any part of this agreement to be void (“non-excludable condition”). Titanium Trailers & Accessories total liability here under for a breach of any non excludable condition (other than implied by Section 69 of the Trade Practices Act) is limited at its option to any one of supplying, repairing or replacing or paying the lost of supplying, repairing or replacing a trailer. This warranty does not cover incidental expenses including property damage.
It is the owners responsibly to have full coverage insurance on any trailer prior to leaving Titanium Trailers or on any freight arranged on your behalf.
Boat Trailers
Spitfire Boat Trailers Warranty can be found here – Above conditions also apply – Note key exclusion: bearings, brakes, brake fittings, axles, wheel bearings, seals, tyres & rims. Off Road Use will void warranty
Braking Actuators & Controllers – ALKO IQ7 or any other brand installed are a third party product and warranty and returns including any costs are not covered by Titanium Trailers or Spitfire Trailers – Elecbrakes is a third party product in which warranty is also covered by them directly – Both ALKO IQ7, Elecbrakes or any other brand can be assessed in store at no cost, but any transport cost, freight or any onsite assistance will not be covered as per above terms and conditions.
Camper Trailers
Platinum Campers Warranty can be https://www.platinumcampers.com.au/warranty-terms-condition/
Refund & Pricing
Upon ordering, any deposit made is non refundable for change of mind, cancellation, or delays. 30% fee will be charged on the total order value for any cancelled order including custom made products. Titanium Trailers reserves the rights to any refund it may choice to accept outside of this policy on a case by case. Pricing can change when a order is over 30+ days old and the increase in pricing can be added to the order if exceeding of this is due to customer delay in collection
Shipping / Transport – All shipping and transport is requested at your OWN risk, no insurance is included for damages of good, canopies, trays, trailers or likewise. We do not take any liability for goods damaged in transit or during transit process, we recommend you take your own transit insurance. Any parts not in stock at the time of collection is the responsibly of the purchaser to pay for this to be sent or cant be collected from Townsville at no extra cost. Any delays due to freight or shipping is not our responsibility and no compensation or cancellation will be accepted due to these delays.
Service Intervals – (not limited to bearings, brakes, moving parts, bolts)
Your Trailer should be services at following and completed by a qualified person to preform – These are to be done at 1000km or (3 months), 2500km or (6 months), 5000km or (12 months), 7500km or (24 months), 10,000km or (36 months) or Each year or extra 2500kms (7 years = 20,000kms)
Very important information:
You are responsible for checking bearings, wheel nuts, nuts, locks, latches, bolts & u-bolts on all moving parts including Trailing Arm Adjustment Bolts
This is recommended to be done in first instant when purchased within the first 20kms, 100km, 250km and ongoing during your trips every 500km and prior and after use
Check ongoing before any future travels or trips, including during every 150km
This is recommended where possible to be done with a Torque Wench at
Steel with 1/2″ studs 140-150Nm
Alloy 135-140Nm
Steel with 9/16″ stud 190-200Nm
Each manufacturer of wheel/rims has different specs, please check yourself on these requirements
It is your responsibly to obtain insurance for your trailer/goods prior to use and ongoing
Voiding of Warranty – Titanium Trailers & its agents do its best to give the best service possible regarding in issue of warranty in which we reverse the right to void any warranty if any deamination occurs on social media (facebook, google etc), or any other forms of publication Any issues need to be emailed to [email protected] directly to be addressed. All service issues and warranty will be addressed through this service. Response can take upto 5 business days and all email requires full photo of the product with all angels showed (3-4 minimum) not just the area in question
